Important Update - Suburban RV_Caravan Gas Fuelled Water Heaters

14 September 20

Important Update : Suburban RV/Caravan Gas Fuelled Water Heaters 

All Gas work licence holders,

This communication is to update you on the current situation relating to Suburban gas fuelled water heaters and the suspension of approval certificate AGA4624.

Check the Australian Competition and Consumer Commission (ACCC) recall advert for information:

Suburban Water Heaters within the recall range (check the recall details) must be inspected by a gas work licence holder in line with the ‘Coast to Coast caravan and leisure Safety Recall Inspection Procedure’ to ensure the:

- unit has a correctly formed flange and it is correctly installed; AND
- calculated CO/CO2 ratio is below the allowance of 0.01 during the combustion testing; AND 
- operational CO level in the living space was not higher than the baseline CO level in the procedure.

On completion of the inspection, the gas work licence holder should complete all documentation required by the procedure.
Units that have been inspected and found to be safe can be identified by a sticker attached as part of the procedure.


Where the appliance has been disconnected by others, and is reconnected for the purpose of the inspection and testing, the gas work licence holder should issue a Gas System Compliance Certificate (PGA734) to the owner (or person in possession of the vehicle) stating that;

 ‘An inspection has been completed in line with the ‘Coast to Coast caravan and leisure Safety Recall Inspection Procedure’, the appliance has been reconnected to the gas system and tested to ensure combustion products are within acceptable levels and not leaking into the living space’.

Inspections of caravans and recreational vehicles for sale, resale or change of ownership

* Suburban Water Heaters within the recall range cannot be certified as part of a gas safety inspection. Unless the unit has already been inspected, identified by the sticker next to the model and serial number marked CTC001.  

* Suburban Water Heaters NOT within the product recall range should be checked to ensure safe operation, including correct combustion and that there is no infiltration of combustion products into the living area, as part of the compliance inspection and testing prior to issuing a Gas System Compliance Certificate.

What should you do if a customer contacts you in relation to this situation?
- Advise the customer to check the latest ACCC product safety recall advertisement. If the appliance is one of those identified they should cease using the appliance and contact Coast to Coast.

Further information:

The Petroleum and Gas Inspectorate safety alert 94
Information from the Australian Competition and Consumers Commission (ACCC)
The ACCC product safety recall

Any changes to the quantity and scope of affected product and any further information in relation to the ACCC safety product recall or PGI safety alert will be provided when available. 

Paul Beaumont
Principal Inspector Gas work



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